Waterlock FAQ's

Will Waterlock still work if my home internet is not working?
Yes, Waterlock will still function.
Can I arrange for my plumber to install the Waterlock product in my property?
Yes, you can purchase the Waterlock product and your local tradesman can install it.
I am not sure if my property is suitable for the Waterlock product can you help?
Yes, we can provide guidance on the suitability of the product including arranging of a survey please also view the following video:   Pre-purchase infor...
Do you have more information about how Waterlock works?
Product information about Waterlock is available via this link Waterlock : Waterlock (geotogether.com)
What is the function of the Waterlock sensors?
The sensors detect placed around the home detect standing water and communicate through the hub to the stopcock to turn the water off.  
Are there different Waterlock units?
There are two different types of unit the only difference being dependent on your pipe size, you will need either a 15mm or 22mm Waterlock unit depending on...
Where will the Waterlock be fitted?
The Waterlock unit will be fitted just after your stopcock but before any pipes branch off from the main pipe.
How many sensors will I need?
We recommend to place sensors where you feel that there could be an escape of water, e.g undersinks, water tanks and anywhere else you have had an issue pre...
How do I pair the sensors?
Here is a guide on how to pair the sensors https://support.geotogether.com/a/solutions/articles/7000038150?lang=en&portalId=7000000514
How do I change the batteries in the sensor?
You will need a small Philips screwdriver to undo the 4 screws on the bottom of the sensor.